It’s None of Your Business: 1-30

It’s None of Your Business… It’s All of It!
Crush Client Retention: Secrets to Loyalty
Thursday, January 30, 2025
7pm-7:45pm EST
6pm-6:45pm CST
5pm-5:45pm MST
4pm-4:45pm PST

Keep clients coming back for more with game-changing retention strategies. Discover how to build strong relationships, create unforgettable experiences, and foster loyalty that lasts. From personalized touches to innovative engagement techniques, this webinar gives you the tools to turn your clients into lifelong superfans. Let’s crush it together!

Key Points to Be Discussed:

  • How can you build strong, lasting client relationships?
  • How do personalized touches boost client loyalty?
  • What techniques keep clients engaged and returning?
  • How can you create memorable, valued client experiences?
  • Why is communication key to client retention?
  • How can businesses turn clients into lifelong superfans?

Bios: 

Sara Kooperman, JD, CEO of SCW Fitness Education, WATERinMOTION®, and S.E.A.T. Fitness, won the Most Innovative Fitness Pro by Fitness Industry Technology Council. A National Fitness Hall of Fame inductee, Illinois State Businesswoman of the Year, and best-selling author of FIT FOR BUSINESS, she hosts NONE OF YOUR BUSINESS Monthly Talk Show and serves on ACSM, Gold’s Gym, and WIFA boards. Sara was also recently nominated for the IDEA Fitness Leader of the Year Award.

Chris Stevenson CSCS,a former Power Ranger stuntman and globally recognized speaker, brings 20+ years of experience running top-performing health clubs. As founder of The Empower Group, he specializes in leadership, communication, employee engagement, and customer service. A published author and industry leader, Chris delivers engaging presentations that inspire immediate action.

Ann Gilbert, owner of FIT-HER Health & Fitness for Women, leads 50+ trainers and specializes in exercise for adults aged 48-78. An ACE/IHRSA Personal Trainer of the Year and industry expert, she develops and teaches SCW certifications, including Active Aging, Aquatic Exercise, and WATERinMOTION®.

Eric D’Agati, with a degree in Exercise Physiology and 25+ years of experience, has trained elite athletes, including Olympians and Pro-Bowl players. Co-founder of “Principles of Program Design,” he educates on creating effective training programs and hosts “The Principles of Performance Podcast,” sharing insights on health and performance.

Amber Toole, a member of the SCW Faculty, brings 30+ years of fitness industry experience and a B.S. in Physical Education and Health. She owns The Training Toole, a thriving wellness studio in Ocala, Florida, and is passionate about inspiring healthier, fitter, and more successful lives.

Ellen de Werd, ERYT 200, a fitness industry leader, is the creator of WARRIOR Rhythm™, Strength™, and Combat™, taught in 13 countries. As founder of the WARRIOR Instructor Academy, she’s a sought-after presenter for SCW, IDEA, and more. Ellen is Fitness Director at the Downtown Athletic Club, a Lululemon Legacy Ambassador, certified Fitness Nutrition Specialist, and 200-hour EYRT.

Meet our Industry Leading Expert Panel

Sara Kooperman, JD

Sara Kooperman, JD, CEO of SCW Fitness Education, WATERinMOTION®, and S.E.A.T. Fitness, is a National Fitness Hall of Fame inductee and 2022 FIT-C Most Innovative Fitness Pro. She serves on multiple industry boards and speaks globally on fitness and business.

Chris Stevenson

Chris Stevenson, former Power Ranger stuntman and founder of The Empower Group, is a seasoned consultant and international speaker with 20+ years in health and fitness, offering expertise in staff training, facility management, and impactful business strategies that resonate.

Christine Conti

Christine Conti, CEO of Conti Fitness & Wellness, is an international speaker, educator, and author with over 20 years in the fitness industry. Known for her dynamic presentations, she empowers individuals through training, chronic disease programs, and wellness coaching worldwide.

Bob Esquerre

Bob Esquerre is a respected fitness industry leader with expertise in personal training, wellness coaching, and program development. Known for his strategic insights, Bob has helped countless fitness professionals and organizations grow through innovative and effective training solutions.

Amber Toole

Amber Toole, owner of The Training Toole in Ocala, Florida, is an ACE-certified personal trainer with a B.S. in Physical Education and Health from Georgia Southern University. With 30 years in the fitness industry, she mentors other professionals.

Tricia Madden

Tricia Madden, with over 30 years of experience in the fitness industry, is the co-creator of Barre Above® and co-owner of Fit Pro Programming. Serving as IDEA World’s Head of Programming, she was named the 2020 IDEA Fitness Leader of the Year, recognized for her industry impact and innovation.

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